Frequently Asked Questions - Reservations

Q: How are rates guaranteed? Is there a charge for an extra person?
A:

All rates are based on availability and subject to change without notice. Rates are guaranteed with a confirmation number at the time of booking. Rates are based on double occupancy. Additional adults are subject to a $20 charge plus taxes per person per night.

Q: Do you have connecting rooms?
A:

We do have a limited number of connecting rooms on our property. This is on a request basis and cannot be guaranteed.

Q: Do you have rooms with kitchens?
A:

We do have a limited number of Suites with kitchens on the property. These Suites include a fireplace, living room, a dining area and a full kitchen with a refrigerator, stove, microwave, dishwasher, complete dishware for four, and pots and pans.

Q: What age do kids stay for free?
A:

Kids 17 and under stay for free, when accompanied by an adult.

Q: Is my ID/passport required at check in? Is a credit card required at check in?
A:

We do require a government issued photo ID at the time of check in for all reservations. All guests are also required to provide a credit card at check in.

Q: What forms of payment are accepted to pay for my room?
A:

We accept all Major Credit Cards. Debit, Cash and Travelers cheques may be used for payment upon check out.

Q: Do you have an early departure fee?
A:

Notification of departure changes must occur 24 hours prior to the new check-out date. An early departure fee of up to one night’s room and tax may apply on all reservations.

Q: What is your deposit/cancellation policy?
A:

A deposit of one night’s room and tax is required at the time of booking for reservations booked from April 15th – October 15th, as well as special events. Deposit requirements are confirmed at the time of booking. If a cancellation occurs outside 48 hours prior to arrival, no penalties apply and the deposit is fully refunded. If a cancellation occurs inside 48 hours prior to arrival, 1st night’s room and tax will apply as a penalty. A cancellation number is provided at the time of notification, confirming the cancellation. Cancellation policy is subject to change and may be extended for special events, such as the 90 day cancellation policy for Penticton Ironman.

Q: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A:

Please contact the website with which you made your reservation.

Q: Will your rooms allow rollways’ and/or cribs? Is there a charge?
A:

Penticton Ramada offers rollaway beds based on availability for $10/night. Please be aware that some rooms do not allow rollaway beds. Playpens are also available at a charge of $10/night.